Sales Policy

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At Dihome, we are committed to providing you with high-quality products and excellent customer service. This Sales Policy outlines important information regarding custom orders, including the ordering process, payment, shipping, and returns.

Custom Orders

We offer custom orders to provide you with personalized products tailored to your preferences. Whether you’re looking for a unique gift or a customized item for yourself, we’re here to bring your vision to life.

Ordering Process

To place a custom order, please follow these steps:

  1. Submit Your Request: Contact us with details about your custom order, including specifications, design preferences, and any other relevant information.
  2. Quotation: We will review your request and provide you with a quotation, including pricing, estimated production time, and any additional details.
  3. Confirmation: Upon approval of the quotation, we will require confirmation of the order along with any necessary payment information to proceed with production.
  4. Production: Our skilled artisans will begin crafting your custom order with precision and care, ensuring it meets your specifications.
  5. Completion: Once your custom order is complete, we will notify you and arrange for shipping or pickup according to your preferences.


Payment for custom orders is typically required 50% upfront to be transferred to the IBAN according to the terms specified in the quotation.


We offer shipping for custom orders to most locations worldwide. Shipping costs and delivery times will vary depending on the size, weight, and destination of your order. We will provide you with shipping options and associated costs at the time of order confirmation.

Returns and Refunds

Due to the personalized nature of custom orders, returns and refunds are generally not accepted unless the product is defective or does not meet the agreed-upon specifications. If you encounter any issues with your custom order, please contact us promptly, and we will work with you to find a satisfactory solution.

Cancellation Policy

Once production has begun on your custom order, cancellation may not be possible. However, if you need to make changes or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at

Thank you for visiting and entrusting us with your information. We are dedicated to maintaining your privacy and providing a secure online experience.

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